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12-18-2010 09:14 PM - edited 12-18-2010 09:15 PM
Hi everyone. I have been a loyal Verizon customer for 10+ years now, but have recently started to run into problems when changing my plan
After setting up the switch, I was told my Verizon Freedom Essentials Plan would cost me $54.99 (not including taxes but this total cost did include my internet access as it would be bundled together). The sales agent was laughing because it was actually $2 cheaper than what I had been paying for years.
I get my first bill in the mail today. I am a bit nervous because I got it Saturday after their call center in closed. So I have to wait until Monday.
I know taxes are separate (not even including them).
I know that there are partial month charges (also not even including them).
What I am a focusing on is my "Current Charges,” here is what it says:
Verizon Freedom Essentials - $49.99 (not what I was quoted)
Internet 768k to 1Mbps - $29.99 (I WAS paying $21.99).
Bundle Discount - $5.
Even if you take the bundle discount and deduct that from my internet, I am still paying $3 more than I was before.
I am more concerned about the phone calling itself. Why is it $49.99? I haven't changed my phone plans or internet plans in forever and I am just not sure what to do.
I will be calling them Monday morning, but what are the chances of me getting this fixed? I cannot and will not pay $74.99 (plus $25 dollars in taxes). I was told $54.99 for Freedom Essentials PLUS my internet. The $74 amount is something I would expect AFTER taxes had been applied, but not before!
If they will not honor the price I was originally told. I wasn't even quoted either. It was (after being on the phone 45 minutes - "Alright Jennifer, we are all set and you will be up and running and ready to make long distance calls in 24 hours. Your final price for this package is $54.99, not including applicable taxes and surcharges)
Am I allowed to go back to my previous plan/pricing without any fees for changing my plan? Can I quit Verizon all-together and opt for Time Warner cable since they didn't upload their end of the bargain?