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Charged for 411 Calls Not Placed

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Contributor
Contributor
Posts: 3
Registered: ‎06-29-2016

Charged for 411 Calls Not Placed

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I keep getting charged for Directory Assistance calls I can guarantee no one ever made. Some months there are no fees; other months it can run upwards of 20+. Verizon was happy to credit the fees 1st time I noticed them but told me it was a one-time courtesy. How do I prevent these charges from appearing on my bill or get ongoing credits since they appear with astonishing regularity? As background, this is an old landline in boondocks where NO cell signal avail. It's a summer cottage used maybe 2 or 3 times/year between Memorial and Labor Day. Verizon refuses to provide me with info on owners of numbers requested and customer service basically just blows me off. HELP!!

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Moderator Moderator
Moderator
Posts: 10,428
Registered: ‎03-18-2013

Re: Charged for 411 Calls Not Placed

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Hi InflatedBills,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Contributor
Contributor
Posts: 3
Registered: ‎06-29-2016

Re: Erroneous Directory Assistance Charge

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ElizabethS -- 

   I posted about the same problem 6 - 8 months ago on a landline in a summer cottage w/no heat or running water. Believe me, no one has keys and the phone usually goes out (wire maintenance problem) by Nov. Every year I have to call and have repair service get it going again.
    Anyway, a Verizon rep answered my post and provided a number to call. While speaking with the rep, she found 22 Directory Assistance calls for the invoice I was questioning, plus anywhere from 1-18 in each of the previous six months.
    Didn't matter that house was unoccupied. She gave me credit for the 22 calls but said no additional relief was available after "one complimentary invoice adjustment." Really? And it's still happening. Sadly, I have NO recourse. No cell or other wireless services available in the mountainous wilds of Penna. 
   So now who do I turn to for relief? The FCC, PUC or some other regulatory body? Verizon does not seem to care, period. Would welcome input. Thx.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Erroneous Directory Assistance Charge

Message 4 of 7
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The bears must be busy trying to reach their friends.

 

Do you shutdown service when you are away for more than a month?

Moderator Moderator
Moderator
Posts: 10,428
Registered: ‎03-18-2013

Re: Erroneous Directory Assistance Charge

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Hi InflatedBills,

We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.

Contributor
Contributor
Posts: 2
Registered: ‎01-23-2020

Re: Charged for 411 Calls Not Placed

Message 6 of 7
(1,035 Views)

Yes, the same problem they basically tell me I am lying. Who uses 411 any more we all have google. I think most people don't even check their bills maybe this could be some tv news investigation thing.  

Moderator Moderator
Moderator
Posts: 10,428
Registered: ‎03-18-2013

Re: Charged for 411 Calls Not Placed

Message 7 of 7
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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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