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These are tariffed services, so Verizon is legally bound to provide them at price filed in the tariff. If the tools they provide don't accurately reflect the tariff, that is consumer fraud, plain and simple. IF the tools are correct, and the charges are incorrect, that is a violation of published tariffs on file with the Corporation Commission or Public Utilities Commission (you'll have to figure out which one your state has). That is a matter that the regulatory agency don't take lightly.
I suggest instead of raising the matter with Verizon, you file a complaint with the State Corporation Commission or Public Utilities Commission against Verizon over the charges. I guarantee you that WILL get Verizon's attention. (You can usually file such a complaint with a phone call, and in most states, if you ask the telephone company for the toll free number of the regulatory agency, they are required by law to provide it. It is also generally listed in your local phone book, and state government web pages.
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These are tariffed services, so Verizon is legally bound to provide them at price filed in the tariff. If the tools they provide don't accurately reflect the tariff, that is consumer fraud, plain and simple. IF the tools are correct, and the charges are incorrect, that is a violation of published tariffs on file with the Corporation Commission or Public Utilities Commission (you'll have to figure out which one your state has). That is a matter that the regulatory agency don't take lightly.
I suggest instead of raising the matter with Verizon, you file a complaint with the State Corporation Commission or Public Utilities Commission against Verizon over the charges. I guarantee you that WILL get Verizon's attention. (You can usually file such a complaint with a phone call, and in most states, if you ask the telephone company for the toll free number of the regulatory agency, they are required by law to provide it. It is also generally listed in your local phone book, and state government web pages.