Switch Account

Clicking on my new fiber landline

Clicking on my new fiber landline

Contributor littleoldlady1
Posts: 2
Registered: ‎07-02-2019
Message 1 of 2

I have been a Verizon customer for decades without a problem until now. Verizon insisted on switching my copper line for fiber optic a month ago and it has been nothing but trouble. I wish I had told them to just disconnect my service.  Now I have a clicking on my line that starts about a minute or so into a call. I have tried everything their website and the community suggests with no luck. I tried calling them but the noise was so loud that the automated service couldn't hear my responses and disconnected me. I've already tried unplugging all my phones and plugging them in one at a time but it was no better. Can someone get Verizon to fix my phone? Thank you.

Moderator Moderator
Posts: 1,652
Registered: ‎07-06-2016
Message 2 of 2
Hi littleoldlady1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.