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Contributor tombo
Contributor
Posts: 1
Registered: ‎06-06-2013
Message 11 of 13
(387 Views)

I have a Verizon utility box in my front yard and I've been trying them to fix the lid so it won't open up when I mow my lawn. They have come out 2 times after long waits on the phone trying to get a real person to explain the problem too. Then they come out and look in my garage for the problem when it has nothing to do with my phone line, it's their box. 

I want to contact the CEO and ask him to try and call he's company and see how long it takes to get through to someone.

Anyone have a phone number and not a 800 #

I work for a utility company and we would never make someone go through this hassle

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Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 12 of 13
(377 Views)

tombo,

 

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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Employee Employee
Employee
Posts: 3,188
Registered: ‎04-10-2013
Message 13 of 13
(342 Views)

We didn't hear back from you over on the Private Support board.

 

We hope you were able to find resolution to your request.

 

If you need any further help, just create a new post, and we'll be sure to look into it for you.

 

Thanks,

Ali Adam

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