Switch Account

Copper Land line not working - Verizon responds in jest

Copper Land line not working - Verizon responds in jest

Contributor phone_less
Posts: 2
Registered: ‎08-25-2019
Message 1 of 2

Our copper landline service has not been working since early July. Verizon insists the only fix is the switch to Fios and that is mandatory to do it. However our local Public Service Commision denied Verizon’s petition to force landline customers to switch to Fios by a formal case order. I mentioned this to the Verizon's customer service on the phone, and stated they cannot legally mandate the Fios switch; then the Verizon rep proceeded to set up a service ticket for our line for the morning of 31 December 2020; when I asked the representative if this is a joke I was told the date may change and then the person hang up on me. The date so far has not changed for the service ticket, we have no dial tone nor getting incoming calls (line is busy when calling).  This is really insulting .....

Moderator Moderator
Posts: 9,279
Registered: ‎03-18-2013
Message 2 of 2

Hi phone_less,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.