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Copper wire outage - no dial tone

Copper wire outage - no dial tone

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Contributor NoFiosHere
Contributor
Posts: 2
Registered: ‎06-18-2019
Message 1 of 4
(479 Views)

Verizon does not offer Fios in our area so we still have copper wires.  As it happens every few months, we have no dial tone.  And that's happened today - again..

Customer Service has suggested Voice Connect but I've seen online that is not supported anymore.  Is this currently still offered and supported by Verizon?  Any other suggestions from those with copper wires on what to do when we lose phone access?

 

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Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,017
Registered: ‎06-24-2018
Message 2 of 4
(441 Views)

Voice connect may be an option. Voice connect does use the cellular tower for service. If you have bad cell service in your house the Voice connect will not work. 

Do you use Cable company for internet? You can look into a VoIP service like Magic Jack, Vonage, or Ooma

Contributor NoFiosHere
Contributor
Posts: 2
Registered: ‎06-18-2019
Message 3 of 4
(436 Views)

Thank you; I don't have internet with Verizon and Fios is not offered in our area.

I've been advised now that Voice Connect is for local calls only, which was not mentioned on the phone yesterday.

I'm dismayed that Verizon continues to charge what it does for non working services and wiring they no longer support.

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,017
Registered: ‎06-24-2018
Message 4 of 4
(424 Views)

It can't hurt to try out the Voice Connect to to see if it works. If it works that's great. If not then you can use a VoIP service with your existing internet connection. 

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