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Credit for landline service outage

Credit for landline service outage

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Contributor 20patches
Contributor
Posts: 2
Registered: ‎01-02-2012
Message 1 of 2
(458 Views)

Hello.  Our apartment building was without landline telephone service from 10/29/11 to 12/31/11.  Verizon dug up the sidewalk to fix the underground cable on 11/1/11.  There was a dispute with the city about the permit required to fix the undergroundcable.  The cable was finally repaired and service restored to the building on 12/31/11.

 

We've been calling to obtain credit from 10/29/11 to 12/31/11, but haven't all been successful.  Verizon has indicated they need proof of the outage for each specific resident.  The proof is the fact that Verizon dug a hole in the sidewalk on 11/1/11.

 

Please, can someone help us!  Thank you!

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Moderator Moderator
Moderator
Posts: 2,092
Registered: ‎03-10-2011
Message 2 of 2
(453 Views)

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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