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Customer service

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mikushie
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎05-17-2011

Customer service

Message 1 of 2
(822 Views)

Verizon's customer service is terrible:

How many times does someone have to ask for a supervisor before they get one? 

How long does one have to spend on the phone before they can get a problem resolved? 

How many times does can someone get transferred to the wrong department during the same call?

How much time can someone waste trying to fix a simple problem?

 

I don't have an answer to theses questions yet, because the numbers are still growing. 

 

Verizon customer is incompetent !

1 REPLY 1
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Customer service

Message 2 of 2
(802 Views)

Hello mikushie

 

If you could describe the problem you are trying to resolve, perhaps someone here can offer advice.

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