03-30-2011 05:28 PM
Just had my FIOS triple play installed over the weekend. In the recent past I've used VOIP providers Optimum Voice, Vonage, Packet8, MagicJack and Ooma, and FIOS is the only one that makes me dial my area code to make a local call (I'm in area code 516, where it is not normally necessary to do so).
Is this a bug in the system, and if so, are there any plans to fix it? When I first signed up with Optimum Voice they had a similar problem, but that was 9 years ago!
04-01-2011 01:37 PM - edited 04-01-2011 01:39 PM
I got so used to the annoying 10 digit dialing with all of my verizon and sprint phones (cell, home, work), I never tried my vonage without the area code. So, upon reading this, I did.
In the DC area, with a Vonage phone that has a DC area code, I can dial my 7 digit VA (different area code) home phone number and it works fine. That's how Bell Atalantic worked years ago, before Verizon.
I always wondered why Verizon doesn't take advantage of their computers.
06-11-2011 06:06 PM
It is disgraceful that when I signed up for FIOS that I was not informed that I would have to us my area code to call my next door neighbor!!! My realtives that use Fios do not have to do that. They advertise like everything is local buy when I called to complain I'm on the phone with people in Texas who do not even work for Verizon!!! I will be call the Public Service Commission, Better Business Bureau and Consumer Affairs on Monday. The Technical Support people who I waited on hold 15 minutes to speak to were rude and say if I pay more I can have this issue resolved!!! Bait and Switch if I ever heard it!!
06-13-2011 10:43 PM
I honestly don't see the big deal about having to dial 10 numbers. It may seem like an inconvenience but the whole country is getting to that point. It really only takes a second at most to hit those 3 extra buttons, don't see why it's so horrible.