Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Digital Voice - Calls not hanging up correctly

Reply
dhlunar
Nickel Contributor
Nickel Contributor
Posts: 45
Registered: ‎09-27-2008

Digital Voice - Calls not hanging up correctly

Message 1 of 2
(1,897 Views)

I just got FiOS a couple of days ago, and I notice when I hang-up a phone call, either my phone will ring and it would still be the party that I hung up from, or if I pick up the phone quickly the other call is still there.  I notice this especially if the other party has not hung up yet.

 

Is this common for Digital Voice? 

 

 

1 REPLY 1
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,556
Registered: ‎12-15-2010

Re: Digital Voice - Calls not hanging up correctly

Message 2 of 2
(1,832 Views)
While I cannot directly answer the question, have you tried checking to see if the problem occurs with only specific phones or if it occurs while plugged directly into the ONT's test jack (if Digital Voice uses that)? At my home we have this problem occur occasionally, though I am still on Copper service as FiOS isn't around here. I've noticed it happens the most when a phone is hung up in an odd way, making it seem like we're "Flashing" the call. When this happens, the phones all ring indicating we left a call running. Sometimes though I have noticed calls not hanging up. Those are far and few, but when we hang up the phone and wait 15 seconds, no phones will ring but when we pick up the phone again the call will still be connected. Not sure if the DSL might have something to do with it or if I need to get the field tech down the road to replace the line card again (it went bad 6 years ago preventing us from receiving incoming calls properly), but the line doesn't act up otherwise.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.