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Disconnect intercept message doesn't have new phone number

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etobias
Contributor
Contributor
Posts: 2
Registered: ‎07-06-2013

Disconnect intercept message doesn't have new phone number

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I disconnected my phone service over a week ago and had asked that the intercept message contain the number at my new residence.  However, it only reports that the number has been disconnected and "no other information is available."  I've called once to try to add the number and was promised that it would be, but that hasn't happened.  Today, I can't even call.  800-VERIZON reports "No sales people are available.  Good-bye."

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ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Disconnect intercept message doesn't have new phone number

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Have you tried our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

etobias
Contributor
Contributor
Posts: 2
Registered: ‎07-06-2013

Re: Disconnect intercept message doesn't have new phone number

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(1,445 Views)

As I wrote in my post, 1-800-VERIZON gives me a recording that says "No sales representative is available to answer your call.  Good-bye" and your virtual chat agent doesn't understand my question.

Verizon_Support
Employee Employee
Employee
Posts: 3,202
Registered: ‎04-10-2013

Re: Disconnect intercept message doesn't have new phone number

Message 4 of 4
(1,346 Views)

etobias,

 

There was an error on our end when the disconnect order was placed that caused call intercept message to not be added to the disconnected phone number. We were unable to make any changes to the account due to the disconnect order going through and canceling the service. We are sorry for the inconvenience.

 

Thank you,

 

-Rachel

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