×

Switch Account

Do not Disturb, doesn't work in real time.

Do not Disturb, doesn't work in real time.

Reply
Contributor frankenheim
Contributor
Posts: 1
Registered: ‎03-22-2013
Message 1 of 6
(2,235 Views)

I've set Do not Disturb schedule several times over the week. Also had discussion with tech support verifying I was doing everything correctly. The system will not stay with the schedule for the day. It simply blocks all incoming calls when its activated, 24 hours. 

I had set it to block 7-9am daily but when you check call log it clearly shows calls blocked all day. 

I've seen this same issue with others on the community chat site, so there is clearly a system error issue. 

Please let someone at Verizon that can fix this issue know about the problem. 

5 REPLIES 5
Contributor budman1949
Contributor
Posts: 3
Registered: ‎04-04-2013
Message 2 of 6
(2,112 Views)

I have had the same problem repeatedly - the forums are filled with similar comments - there is clearly a problem and it would appear Verizon doesn't care enough to fix it.   


@frankenheim wrote:

I've set Do not Disturb schedule several times over the week. Also had discussion with tech support verifying I was doing everything correctly. The system will not stay with the schedule for the day. It simply blocks all incoming calls when its activated, 24 hours. 

I had set it to block 7-9am daily but when you check call log it clearly shows calls blocked all day. 

I've seen this same issue with others on the community chat site, so there is clearly a system error issue. 

Please let someone at Verizon that can fix this issue know about the problem. 


 

Contributor Tamrosskopf
Contributor
Posts: 2
Registered: ‎07-11-2013
Message 3 of 6
(1,929 Views)
I also have been trying to change the schedule of my DND settings and keep getting we are experience difficulties, try again in 1-2 minutes, this has been for several months now. I can't stand it. Like you, blocks all day!!!
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012
Message 4 of 6
(1,923 Views)

@Tamrosskopf wrote:
I also have been trying to change the schedule of my DND settings and keep getting we are experience difficulties, try again in 1-2 minutes, this has been for several months now. I can't stand it. Like you, blocks all day!!!

My experience is that this "feature" should be avoided at all costs.  I initially set it to control calls overnight, but somehow no matter what options I chose, the system started sending all calls to voicemail.  Eventually I gave up, and so far I have not heard of any user who has been able to get DND to perform properly.

 

Not ready for prime time.

Highlighted
Copper Contributor mccunney
Copper Contributor
Posts: 11
Registered: ‎09-08-2012
Message 5 of 6
(1,828 Views)

Still another user with the same problem.

 

I tried setting Do Not Disturb from 10PM to 9AM (except for listed immediate family) on a recurring schedule.  Instead, ALL calls are blocked ALL the time.

 

I submitted a trouble ticket on this issue and am still awaiting resolution.  At no time was I informed that this is a system wide problem impacting many, if not all users.

 

Contributor DavidNYC
Contributor
Posts: 1
Registered: ‎07-13-2015
Message 6 of 6
(1,290 Views)

Count me in too.  Spent an hour with a tech with no success.  Like others, I wanted DND overnight (lots of wrong numbers coming in)  It had worked for me for a period of time in the past, then I just realized recently I wasnt receiving any calls at any time.  I received a message from a Fios tech saying "that feature has never really worked right".  I'm irked that if that is the case, STOP PUTTING THE FEATURE ON YOUR WEBSITE!  Also, this problem should be readily available to support techs (instead of them saying my phone must be the problem)

 

Nothing but anger for VRZN right now.  Between this, their twitchy mobile apps, and the horrible menus/online channel guide, I cant wait for my contract to be over.  I had relatively good service with TimeWarner but was lured into FIOS by a special.  Big mistake, that I regret deeply.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.