The intent of this post is to document Verizon service response regarding downed wires
Thursday 10/25/12, arrived home from work and noticed wire were down.
Friday 10/26/12, received a text from Verizon that the ticket was closed
Sunday 10/28/12, I spoke to Charles who told me ticket should not have been closed, and that ticket noted that “wires were sagging”, which is contrary to what we told representative.
As of Sunday 4:42 pm the wires have not been fixed, the following ticket is open.
11-09-2012 02:57 PM
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.