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EXTREMELY poor service

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super8
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-08-2009

EXTREMELY poor service

Message 1 of 8
(7,878 Views)

I have been an unwilling Verizon customer for over 6 unbearable years. In this time, I have had OVER20 SERVICE CALLS!!!!!  I am sick of Verizon's apologies and platitudes. All I want is the service I am paying for. To whom do I need to address my problems at this inept company so I can actually get proper repair work done? Has anyone else experienced the same trouble with this "communications" company? I am in the south-central Texas area.  HELP!!!!!!!!

7 REPLIES 7
Bob_Robertson
Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009

Re: EXTREMELY poor service

Message 2 of 8
(7,828 Views)

contact Technical Support at 1 888 553 1555....

---------------------------------------------------------------------------------------------------------------

Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: EXTREMELY poor service

Message 3 of 8
(7,806 Views)

1. Why are you still with Verizon if you do not want to be?

2. What is the issue you are trying to get resolved?

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super8
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-08-2009

Re: EXTREMELY poor service

Message 4 of 8
(7,772 Views)

I am still with this "communications" company because I have no choice where I live. I could choose an alternate carrier, but they would still be using {please keep your posts courteous}antiquated, substandard, rotten, on-off-on-off underground crappy lines. And THAT is the issue I am trying to get resolved. Why won't a company with all of the resources that Verizoff has NOT take care of it's customers? BECAUSE THEY DON'T HAVE TO!!!!! They know I'm stuck with their tin can-and-string until they have mercy on me. Meanwhile, I continue to bow at their altar and pay my monthly sacrifice. 

super8
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-08-2009

Re: EXTREMELY poor service

Message 5 of 8
(7,758 Views)

Don't you think I've tried that? NOTHING WORKS!!!!!!     They simply don't know what they're doing.

CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: EXTREMELY poor service

Message 6 of 8
(7,773 Views)

You still have not posted what issue you are having...there are people here on the boards (like me) who can help you. Are you having issues with static on the phone? Lose dial tone? Issues with DSL or FiOS?

-CharlesH

super8
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-08-2009

Re: EXTREMELY poor service

Message 7 of 8
(7,752 Views)

ALL of the issues I am having relate back to two primary problems. The first problem is an aging infrastructure (lines, switches, stools, etc.) that I have been told will not be replaced. That causes the second problem: unacceptable customer service.  Both of these root issues are what leads me to the point of frustration that I'm in. I have no idea what a FIOS is, or any of the other technical terms used here on this forum, but I DO know what a telephone is. I know what telephone service is. I know what a customer is. And I know what customer service is. I know when I pay my bill every month, I should expect the service to be working. I concede that there will be an occasional interruption in service, but 20+ since June, 1994 is WAY too much. And the cavalier attitude shown by nearly everyone at Verizoff just adds fuel to the fire. Here are some of the problems I have had, and continue to have:

 

Complete loss of service due to rain/moisture in equipment.

No dial tone; just loud humming.

Static, if I am lucky enough to get a dial tone.

Low volume, either outgoing signal, or incoming signal.

 

The majority of Verizoff's failures happen during, or shortly after rains in the area.

 

Those are the telephone service related issues. Here are the customer service  related issues:

 

Being told by area supervisor that Verizoff will not be replacing what [edit] is defective or substandard equipment.

Complete lack of concern about a customer who is having repeated, company-caused problems.

Inability of repair technician to isolate problems and repair past next rain.

Improper repairs which lead to follow-up repair requests.

Nobody at Verizoff will follow through on promises of satisfaction.

Ad infinitum...............................................................................................

ELGenevaNJ
Contributor
Contributor
Posts: 2
Registered: ‎10-20-2009

Re: EXTREMELY poor service

Message 8 of 8
(7,496 Views)

How do you know what type of customer he/she is?  You are giving out a Fios tech support number, maybe the customer is not Fios.

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