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Early Termination Fee Waiver Process

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Enough3302
Contributor
Contributor
Posts: 1
Registered: ‎08-12-2018

Early Termination Fee Waiver Process

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I recently moved but could only maintain my Verizon landline because Verizon does not provide cable service at my new location I still maintain my Verizon landline and wireless accounts. I wasn’t advised that I would be charged ev3n though I still have the landline.  I was told to submit my request here. How do I process I waiver request?  Thanks.  

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jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,322
Registered: ‎10-18-2016

Re: Early Termination Fee Waiver Process

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(4,170 Views)

You don’t ask for a waiver here. You call 1-800-VERIZON and ask for billing services.

be prepared to wait. Then explain it to them.

 

this is a customer helping customer forum.

 

FCA
Contributor
Contributor
Posts: 1
Registered: ‎11-22-2019

Re: Early Termination Fee Waiver Process

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(1,954 Views)

The process is seriously flawed....  when I attempt to submit the form online at the Verizon site, the automated response is that they are having an issue with the site and try again after 24 hours.

 

This has happened several times already and it is terrible customer service...

GaryDM
Moderator Moderator
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Posts: 2,242
Registered: ‎07-06-2016

Re: Early Termination Fee Waiver Process

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In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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