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Early Termination Fee Waiver Process

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Contributor
Contributor
Posts: 1
Registered: ‎08-12-2018

Early Termination Fee Waiver Process

Message 1 of 4
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I recently moved but could only maintain my Verizon landline because Verizon does not provide cable service at my new location I still maintain my Verizon landline and wireless accounts. I wasn’t advised that I would be charged ev3n though I still have the landline.  I was told to submit my request here. How do I process I waiver request?  Thanks.  

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Platinum Contributor I
Platinum Contributor I
Posts: 5,217
Registered: ‎10-18-2016

Re: Early Termination Fee Waiver Process

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(3,859 Views)

You don’t ask for a waiver here. You call 1-800-VERIZON and ask for billing services.

be prepared to wait. Then explain it to them.

 

this is a customer helping customer forum.

 

Contributor
Contributor
Posts: 1
Registered: ‎11-22-2019

Re: Early Termination Fee Waiver Process

Message 3 of 4
(1,643 Views)

The process is seriously flawed....  when I attempt to submit the form online at the Verizon site, the automated response is that they are having an issue with the site and try again after 24 hours.

 

This has happened several times already and it is terrible customer service...

Moderator Moderator
Moderator
Posts: 2,016
Registered: ‎07-06-2016

Re: Early Termination Fee Waiver Process

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In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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