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FIOS Call answer problem

FIOS Call answer problem

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Contributor robin
Contributor
Posts: 1
Registered: ‎10-16-2008
Message 1 of 2
(5,523 Views)

Hi

 

I have FIOS phone service and it only recently came to my attention that I don't have call answer working.  It only gives a busy signal if you try to call the number and the person on the phone cannot even see who is calling.  I am pretty sure that is included in the bundle of TV/Internet/Phone so can anyone give me the heads up on what is going on?  If it needs to be set up how or is there a problem with my service?

 

Thanks,

Robin

1 REPLY 1
Contributor ALM168
Contributor
Posts: 7
Registered: ‎09-17-2008
Message 2 of 2
(5,437 Views)

Call waiting/Caller ID non identification is a known problem that Verizon techs do not like to discuss while on the phone. It took me many calls to find someone that was open and said that there is a problem with the compatibility of the hardware and software and a fix is planned to be done in Dec-Jan time frame. Don't try to get a refund for this service as I was told that it was part of the bundle and could not be itemised out.

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