Customers With Disabilities
quick menu

FIOS: Landline phone not working, internet is fine.

FIOS: Landline phone not working, internet is fine.

Reply
Squeakus
Contributor
Message 1 of 2
(7,887 Views)

I have FIOS telephone and internet service. No TV service, so that doesn't factor in at all here.

 

A few days ago my internet and phone service both stopped working. The internet came back after a short while, but my phone service still isn't working.

 

I get no dial tone when I pick up to call out, and when someone tries to call me they are greeted with the following recorded message:

"Your call cannot be completed at this time, please call again later. Message 6"

I looked it up online and message 6 seems to usually be caused by high network traffic in the area. However, this doesn't seem like the kind of thing that should press on for days.

 

I tried using a different phone, moving to another jack, and even disconnecting my router.

 

What exactly am I supposed to do?

Any help or input would be greatly appreciated.

1 REPLY
Silver Contributor I
Device: Metro PCS
Plan: ATT
Location: In ure InterWebz
Message 2 of 2
(7,873 Views)

Squeakus wrote:

 

What exactly am I supposed to do?

Any help or input would be greatly appreciated.


contact Tech support on the phones at 1 888 553 1555 or online at www.verizon.com/contactus

---------------------------------------------------------------------------------------------------------------

Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services
  • Apps

Support

Watch Fios