05-09-2009 11:24 AM
I just joined the forum today so needless to say I'm so new I squeak! I just received (April 21st) the entire FIOS bundle and love it!
My phone is a Panasonic, 2-phone cordless set with an LCD Readout screen, Caller Id, Call Waiting, etc.
Here's the problem:
The reason I'm posting all of this is to see if anyone else has experienced this type of problem and is it something that can be fixed--permanently!!!!! My repair appt time is for tomorrow, Sun., May 21, 2009 from 0800 to 12 noon.
One more thing I wanted to add here is I was, before subscribing to the FIOS bundle, a Cavalier Telephone customer. Don't EVEN get me started on that just suffice it to say, they BITE!!!! and I assure you I'm being incredible polite in the relaying of my thoughts concerning Cavalier!!!
To me, this is where it gets interesting and believe this is going to prove to be very relevant!!! --The "line in use" constantly and consistently happened, and of course, Cavalier blamed Verizon--what's new right? It was never completely resolved except by me and and a fluke. I found if I went to my home's breaker box and threw the switch to the living room--where the cordless main base is set--it would clear it up everytime until the next time. And yes, I did try that with my new FIOS phone system. However, unfortunately that process didn't work to resolve my phone problem.
My questions to y'all are:
Also wanted to let y'all know, my FIOS HD cable ROCKS, my FIOS computer kicks! Everything there is wonderful and working better than I ever thought it could!
I'd be so appreciative of any help or advice you could pass on to me. Also, if y'all find I've posted in the wrong place, please let me know as this is my first posting here on the forum.
Thank you so very much for taking your time to read and answer this for me.
Have a Good One!
06-04-2009 09:16 AM
06-07-2009 03:29 AM
I've heard of this situation (rarely, to be fair), and this is what worked in the situations I've spoken to customers for. (This information was from a Fiber Solutions Center agent, so if this doesn't work in your case, you may wish to speak with them and see if there's any additional troubleshooting information they may be able to provide.)
First, unplug your phones. All of them. (This goes especially for any cordless phones, since they have to plug into electricity.)
Wait about 20 seconds once they're all unplugged, then plug one back in and see if it clears up. If it does not, or only seems to work temporarily, definitely contact Fiber Solutions and they'll be able to look into what is causing the issue.
From what I was told at the time, what causes this is a small amount of electrical charge building up inside the lines... it's what causes static like this on all types of landline services, and can even cause no dial tone and busy tones when trying to call in.
Hope this helps!
06-13-2009 03:25 PM
i am sure that you have already called to have a tech go out to your home but the problem
you are talking about sounds as if it is a leaky pair which leads to generating a short
("line in use"). with out going into too much detail i would suggest that you have a tech meter
you interior wire and see if there is a leaky pair. it is possible that the ont is generating your
problem but since you say your previous dial tone reseller had the same issues it leads me
to believe that its an inside wire issue not a handset issue.