Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

FIOS phone line static/buzzing/humming problem.... any ideas!

Reply
malgorium
Contributor
Contributor
Posts: 5
Registered: ‎08-05-2009

FIOS phone line static/buzzing/humming problem.... any ideas!

Message 1 of 2
(2,004 Views)

So I have FIOS phone, and my phone has a loud background hum noise when I'm on a call.  When I plug a phone directly into the ONT, there is no hum.  So clearly, there is something going on on my end.

 

But 2 issues:

 

1)  It wasn't always there - I think this hum only started up a month or so ago, and

2)  when I UNPLUG the ONT (so it's running on emergency battery power), then there is no hum on any of the lines.

 

Any ideas? 

1 REPLY 1
tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: FIOS phone line static/buzzing/humming problem.... any ideas!

Message 2 of 2
(1,971 Views)

Hum is easy to cause.  Probably a wire disconnected partially, grounded, or something else in your enviroment that changed is being picked up.  If possible trace the wires looking for problems.

 

Possibly something going wrong with the BBU transformer, since you mention it goes away when you are on battery power. 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title