I just got the FIOS bundle with phone. The internet is great, lots of instructions and everything but I received no info on the phone side of things. None of the features of the phone appear to be working such as caller ID or call waiting and I was told when I made the order that the bundle came with "Freedom Essentials" which included those things. When I log into my account to look at the features to see if they are supposed to be there it just says something about "No Features are available". I am not even sure if I call the FIOS help or the residential help.