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FiOS Digital Voice price increase coming.

FiOS Digital Voice price increase coming.

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Silver Contributor V
Silver Contributor V
Message 1 of 35
(5,843 Views)

Found this in my latest bill:

-------------------

 

Notice of Price Increase
Effective May 17, 2014, Verizon will apply an FDV Administrative
Charge of $0.99 per FiOS Digital Voice line. This monthly surcharge
helps defray account servicing costs associated with providing voice
services. This is a Verizon surcharge, not a tax or governmental fee.
Visit verizon.com for more information.

 

-------------------

 

Thought others might want to know in case you don't read your bill carefully.

 

Have Fun.

 

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34 REPLIES
debddigger
Contributor
Message 2 of 35
(5,640 Views)

So does that mean even if you sign up for a bundle for 2 years at, say, $79.99 that Verizon can still tack on this administrative charge without having violated the agreement?

Bronze Contributor I
Message 3 of 35
(5,615 Views)

You betcha!  It says so somewhere in the agreement

stas
Contributor
Message 4 of 35
(5,378 Views)

I've been with FiOS for a few years now and with regard to service I'm not at all happy.  Every few months I need to call them and sit on the phone for hours trying to get credit for things they overcharged me for.

 

Now they increase set-top box rentals, tack on this administrative fee.  The agreement you sign is useless but for the termination fee.

UncleJoe
Contributor
Message 5 of 35
(5,041 Views)

The $0.99 surcharge has federal, state and local taxes and fees applied to it; on my bill the real increase netted to $1.21.  My concern, however, is not with the amount, but with a regulated utility's ability to get around a contract price by labeling an increase as an "administrative charge."  

 

I called their customer service line to discuss/complain.  When I asked what would prevent Verizon from using this as a vehicle to increase prices by $10 or $15, assuming Time Warner/AT&T/DIrectTV raised their prices as well, he admitted that he was not aware of any restrictions.  Neither am I.

 

I can't find anything in my contract with Verizon that lets them increase my price by instituting back-end increases.  I'm pursuing with government regulators and encourage you all to do so as well.  If this gets through, there will be more.

AB2014
Contributor
Message 6 of 35
(4,767 Views)

Please let me know how can we escalate to regulatory authority, means who should I write, their address, correct process, right department/authority. I think every month all govt taxes increase & verizon surcharge & fess too. How can that be always & so frequent?

AngryInSA
Contributor
Message 7 of 35
(4,710 Views)

Time to get VoIP!

Syd
Contributor
Message 8 of 35
(4,598 Views)

FDV Administrative Fee... bogus.  People should collectively respond by complaining about it.


AngryInSA wrote:

Time to get VoIP!


 

MVP tns2 MVP
MVP
Message 9 of 35
(4,533 Views)

I wonder if its regional or what.  So far no such fee or announcement on my bills.

DmitriK
Contributor
Message 10 of 35
(4,491 Views)

Do not worry - it is coming - I have it on my bill for June

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