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Found this in my latest bill:
Notice of Price Increase
Effective May 17, 2014, Verizon will apply an FDV Administrative
Charge of $0.99 per FiOS Digital Voice line. This monthly surcharge
helps defray account servicing costs associated with providing voice
services. This is a Verizon surcharge, not a tax or governmental fee.
Visit verizon.com for more information.
Thought others might want to know in case you don't read your bill carefully.
I've been with FiOS for a few years now and with regard to service I'm not at all happy. Every few months I need to call them and sit on the phone for hours trying to get credit for things they overcharged me for.
Now they increase set-top box rentals, tack on this administrative fee. The agreement you sign is useless but for the termination fee.
05-24-2014 08:56 AM - edited 05-24-2014 09:00 AM
The $0.99 surcharge has federal, state and local taxes and fees applied to it; on my bill the real increase netted to $1.21. My concern, however, is not with the amount, but with a regulated utility's ability to get around a contract price by labeling an increase as an "administrative charge."
I called their customer service line to discuss/complain. When I asked what would prevent Verizon from using this as a vehicle to increase prices by $10 or $15, assuming Time Warner/AT&T/DIrectTV raised their prices as well, he admitted that he was not aware of any restrictions. Neither am I.
I can't find anything in my contract with Verizon that lets them increase my price by instituting back-end increases. I'm pursuing with government regulators and encourage you all to do so as well. If this gets through, there will be more.
Please let me know how can we escalate to regulatory authority, means who should I write, their address, correct process, right department/authority. I think every month all govt taxes increase & verizon surcharge & fess too. How can that be always & so frequent?