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For Shame Verizon

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Contributor lightsaber
Contributor
Posts: 2
Registered: ‎11-29-2015
Message 1 of 3
(409 Views)

My elderly friend has no phone service and  virtually no internet service.  His service has been deteriorating for weeks and finally died a couple of days ago.  According to Verizon it is his responsibility, not theirs, to get access to a phone box that is in a different apartment building with a different landlord.  He has no cell phone and lives alone.  He spent Christmas without any way for people to reach him.  

 

For shame Verizon.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,377
Registered: ‎10-18-2016
Message 2 of 3
(381 Views)

Contact your states Public Utilities Commission or Public Service Commission and explain what happened. Verizon most certainly has access rights to their equipment no matter what or where they are located.

 

 

Moderator Moderator
Moderator
Posts: 8,420
Registered: ‎03-18-2013
Message 3 of 3
(362 Views)

Hi lightsaber,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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