For Shame Verizon

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Contributor
Contributor
Posts: 2
Registered: ‎11-29-2015

For Shame Verizon

Message 1 of 3
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My elderly friend has no phone service and  virtually no internet service.  His service has been deteriorating for weeks and finally died a couple of days ago.  According to Verizon it is his responsibility, not theirs, to get access to a phone box that is in a different apartment building with a different landlord.  He has no cell phone and lives alone.  He spent Christmas without any way for people to reach him.  

 

For shame Verizon.

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Platinum Contributor I
Platinum Contributor I
Posts: 5,126
Registered: ‎10-18-2016

Re: For Shame Verizon

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Contact your states Public Utilities Commission or Public Service Commission and explain what happened. Verizon most certainly has access rights to their equipment no matter what or where they are located.

 

 

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Moderator Moderator
Moderator
Posts: 10,246
Registered: ‎03-18-2013

Re: For Shame Verizon

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Hi lightsaber,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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