Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

For Shame Verizon

Reply
lightsaber
Contributor
Contributor
Posts: 2
Registered: ‎11-29-2015

For Shame Verizon

Message 1 of 3
(610 Views)

My elderly friend has no phone service and  virtually no internet service.  His service has been deteriorating for weeks and finally died a couple of days ago.  According to Verizon it is his responsibility, not theirs, to get access to a phone box that is in a different apartment building with a different landlord.  He has no cell phone and lives alone.  He spent Christmas without any way for people to reach him.  

 

For shame Verizon.

2 REPLIES 2
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: For Shame Verizon

Message 2 of 3
(582 Views)

Contact your states Public Utilities Commission or Public Service Commission and explain what happened. Verizon most certainly has access rights to their equipment no matter what or where they are located.

 

 

LawrenceC
Moderator Moderator
Moderator
Posts: 10,944
Registered: ‎03-18-2013

Re: For Shame Verizon

Message 3 of 3
(563 Views)

Hi lightsaber,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title