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I just downloaded the Verizon CallAssistant client and was trying to install in on my Windows Vista system. I am also using McAfee Security Center which detects potentially unwanted or dangerous programs. When I was trying to install VCA, a message/warning popped up from my McAfee Security Center SW stating the following:
McAfee has blocked a potentially unwanted program (PUP) on your computer. If you do not recognize it, we recommend that you remove the program.
About this Potentially Unwanted Program
Name: RemAdm-PSKill
Location: C:\Users\Admin\AppData\Local\Temp\{6A2FA0AC-29F5-4B6C-BFFF-A07D5FE3CC80}\pskill.exe
Spyware, adware, and other potentially unwanted programs can harm your computer, compromise its security, and damage valuable files.
The link took me to the following page (http://us.mcafee.com/virusInfo/default.asp?id=description&virus_k=99921) describing that this may be a virus or trojan. Has anyone else encountered this? I do not want to continue unless this is safe to do and want to know why this is occurring!
Much Thanks!
Michael
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I wish I could help but I did not experience that when I installed Call Assistant. I installed on XP, so that might be a difference. I did go look at the Call Assistant folder on my system and did not find any program with the name pskill.exe.
I suggest you call the Call Assistant Help Desk at 1-888-483-5156.
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Thanks, I did that earlier today and they will call me back. I sent them the same e-mail I posted here. I do not think it is a vista vs. XP thing but perhaps McAfee is detecting something in the client. Do you use any Security software that monitors programs that are downloaded?
thx
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I use AVG Free, I had it scan the download file and it did not find any threat. I also had it scan the entire Verizon folder under Program Files and again, it did not find any threat. My anti-virus patterns are up to date, but anti-virus programs are notorious for giving different results after scanning the same files.
Sorry I cannot be of more help. Good luck, my experience (2 calls) with the Call Assistant Help Desk has been outstanding, they followed up, called back, etc and fixed my problems.
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Thanks Henry - makes me feel a little better that I was not the only one!
How long have you been using VCA and no issues since? Did you try to call VZ and ask them why it popped up?
Thanks!!
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