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Getting "We're sorry your call cannot be completed.." Message

Getting "We're sorry your call cannot be completed.." Message

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capricorn
Contributor
Message 1 of 3
(33,425 Views)

I am new FIOS customer, have digital voice.

 

Today pretty much all day I have been getting " we're sorry your call cannot be completed at this time. Please hang up and try your call again later."Around 2pm, I had to try 11 times before I got a successful connection.

This is a concern for me since I use phone a lot and never had such problem with Verizon land line before.

 

Why this is happening?. 

TIA

2 REPLIES
Employee Emeritus
Employee Emeritus
Message 2 of 3
(33,290 Views)

Hi, are you still experiencing this issue?  I know with digital voice you must use 10 digit dialing which is common practice for most areas already.  Are you using 10 digit dialing? Area code + phone number. 

 

 

Lori
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

capricorn
Contributor
Message 3 of 3
(33,234 Views)

Thanks for the reply.

 

Yes, I always use 10 digits number.

 

Looks the problem was isolated to the 2 days when the weather was not good. I assume the Verizon VOIP network was not powerful enough to handle the call volume.

I think Verizon needs to improve in this VOIP area  because vonage or cablevision voice customers in my area did not have any such problems.

 

 

 

 

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