06-02-2013 10:52 PM
06-03-2013 04:16 AM
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.
06-08-2013 02:41 PM
Due to no response, we have closed out the case in our private support area. If you need immediate support, please reach out to us at 1.800.VERIZON. Have a good day.