Customers With Disabilities
quick menu

Home phone not working but internet is..

Home phone not working but internet is..

Admin Emeritus
Admin Emeritus
Message 11 of 13

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to report and try to fix issues with your Verizon phone service, as well as to schedule a repair. You can access the Troubleshooter here: You can also find other tools on our Residential Support page that may help you diagnose your issue:

Message 12 of 13

help no phone or dial tone but internet works.

Moderator Emeritus
Moderator Emeritus
Message 13 of 13

 It looks like your issue may require a Verizon technician's assistance. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent

My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services
  • Apps


Watch Fios