Home service call

[Mikemach]

Had an appointment for service Monday 5/20/13 from 8am to 12pm. Got a text message Monday morning stating repair ticket was closed. Home phone problem seemed to be resolved, but I was never told that the service call was cancelled or not. Waited for technician to come, but one never showed. I was home all day. Why wasn't kept I informed of service situation?

[LawrenceC]

Hi MIkemach,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[Mikemach]

Tried that, seems there is no way to contact anyone through that area