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Horrible services from Verizon

Posts: 1
Registered: ‎07-24-2017

Horrible services from Verizon

Message 1 of 2

When I called Verizon the first time very nice sales guy promised me a service for $35/m when I got my first "full" bill in actually 60 days so I could not cancel, the bill was for $146.19. Very funny. Apparently besides a normal taxes and such Verizon added another $19.99 for the phone line. During the phone call with the customer service they told me that "It is necessary for me to have a phone line to provide a service". When I told them that it is a false advertising their supervisor Liz told me that it's not. 

I told her that when they promised $35 service I expect $35 bill. Her answer was too bad. I asked to cancel the service and return equipment whigh she refused. I asked her to talk to her supervisor she refused. Sorry not paying for this **bleep**. 

Moderator Moderator
Posts: 10,430
Registered: ‎03-18-2013

Re: Horrible services from Verizon

Message 2 of 2

Hi Petero135,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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