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How Do I Get Verizon To Correct A Bill?

How Do I Get Verizon To Correct A Bill?

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Contributor VerizonFails
Contributor
Posts: 1
Registered: ‎09-21-2014
Message 1 of 2
(1,751 Views)

I have called Verizon twice, for a total of two hours, attempting to make changes to my service and correct a billing error.  Twice I have been told they would take care of it, but they never do.   Is there some "special" number or person to contact, without wasting more of my time?

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Moderator Moderator
Moderator
Posts: 9,066
Registered: ‎03-18-2013
Message 2 of 2
(1,717 Views)

Hi VerizonFails,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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