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How do I get Verizon to move on my old phone number message

How do I get Verizon to move on my old phone number message

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DonRI
Contributor
Message 1 of 2
(6,248 Views)

It has been over a week, 2 hours on the phone with verizon (yes 2 hours) and many promises to put the proper, "... the new number is ..." rather than the incorrect "... this line is no longer in service or disconnected".  I stayed with verizon rather than go to a local carrier so that mistakes like this would not happen, but I am continuing to get the run around and being passed from one phone number to another.  Does anyone know who I can contact at verizon to make the message correct as requested when we moved?  The 877, 800 service, repair and customer service verizon numbers all seem to generate the same confusion and continual passing from one phone number to the next.

1 REPLY
Employee Emeritus
Employee Emeritus
Message 2 of 2
(6,182 Views)

Dear DonRI,

 

I am sorry about the inconvenience and confusion.  Please tell me exactly what you need.  Is your phone being ported?  Do you have Fios service?  Did you move from one location to another?  When you say "move on my old phone number message" what do you mean? 

Javier
Verizon Telecom
Fiber Solution Center


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