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How do I get credit for three days without functioning phone service?

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Contributor
Contributor
Posts: 2
Registered: ‎02-07-2017

How do I get credit for three days without functioning phone service?

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My phone was not working for approximately three days.  First there was static on the line and then I could not make or receive calls.

Customer service represenatives were not helpful when I called from a relative's phone. 

Eventually the problems were fixed but I was without phone service for three days.

How do I get credit for those three days without service?

 

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Moderator Moderator
Moderator
Posts: 10,426
Registered: ‎03-18-2013

Re: How do I get credit for three days without functioning phone service?

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Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Nickel Contributor
Nickel Contributor
Posts: 47
Registered: ‎04-26-2010

Re: How do I get credit for three days without functioning phone service?

Message 3 of 3
(539 Views)

Call the Verizon number  listed on your bill and ask. If you called it in when it went out, it's no problem. If you didn't, you probly won't get the credit.

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