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How to get 1 month old phone history records?
reyzay
Newbie
‎01-17-2014 09:33 AM

I have a Verizon Fios phone and I need phone records for December 2013 (Dec 22 - 24 specifically).  I looked online access for this but unfortunately, since I just set the "full access" setting today, the call logs section only display phone records for today (Jan 17, 2014).  

I called the billing department as well and spend a good 15 minutes and they are hopeless as well. Any ideas how I may be able to get my December 2013 phone records?  I am quite surprised it is this difficult since it is a Fios service (digital supposedly) and it is less than a month old data.  

Any help is appreciated.


Thank you.

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Re: How to get 1 month old phone history records?
gs0b
Community Leader
Community Leader
‎01-17-2014 10:24 AM

Try reviewing your old bills online.  The online version of the bill has full call history and even can download to a spreadsheet.

I'm not sure if it's only available to paperless bill users.  Try it and see.

If that doesn't work, you could always try the NSA.  🙂

Good Luck.

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Re: How to get 1 month old phone history records?
Justin46
Legend
‎01-17-2014 11:44 AM
@reyzay wrote:

I have a Verizon Fios phone and I need phone records for December 2013 (Dec 22 - 24 specifically).  I looked online access for this but unfortunately, since I just set the "full access" setting today, the call logs section only display phone records for today (Jan 17, 2014).  

I called the billing department as well and spend a good 15 minutes and they are hopeless as well. Any ideas how I may be able to get my December 2013 phone records?  I am quite surprised it is this difficult since it is a Fios service (digital supposedly) and it is less than a month old data.  

Any help is appreciated.


Thank you.

If you really have Digital Voice service, then you should be able to go to the calls and messages area in MyVerizon and find the last (up to) 200 calls, both in and out. The display, at least for me, is 20 pages of 10 calls/page.

image

If you do not have Verizon's Digital Voice service I am not sure you can get a call log, don't know.

Hope this helps.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.5
Keller, TX 76248 (VHO 1)

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