Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

How to get 1 month old phone history records?

Reply
reyzay
Contributor
Contributor
Posts: 1
Registered: ‎01-17-2014

How to get 1 month old phone history records?

Message 1 of 3
(6,012 Views)

I have a Verizon Fios phone and I need phone records for December 2013 (Dec 22 - 24 specifically).  I looked online access for this but unfortunately, since I just set the "full access" setting today, the call logs section only display phone records for today (Jan 17, 2014).  

 

I called the billing department as well and spend a good 15 minutes and they are hopeless as well. Any ideas how I may be able to get my December 2013 phone records?  I am quite surprised it is this difficult since it is a Fios service (digital supposedly) and it is less than a month old data.  

 

Any help is appreciated.


Thank you.

2 REPLIES 2
gs0b
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,853
Registered: ‎12-02-2012

Re: How to get 1 month old phone history records?

Message 2 of 3
(6,004 Views)

Try reviewing your old bills online.  The online version of the bill has full call history and even can download to a spreadsheet.

 

I'm not sure if it's only available to paperless bill users.  Try it and see.

 

If that doesn't work, you could always try the NSA.  🙂

 

Good Luck.

 

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: How to get 1 month old phone history records?

Message 3 of 3
(5,993 Views)

@reyzay wrote:

I have a Verizon Fios phone and I need phone records for December 2013 (Dec 22 - 24 specifically).  I looked online access for this but unfortunately, since I just set the "full access" setting today, the call logs section only display phone records for today (Jan 17, 2014).  

 

I called the billing department as well and spend a good 15 minutes and they are hopeless as well. Any ideas how I may be able to get my December 2013 phone records?  I am quite surprised it is this difficult since it is a Fios service (digital supposedly) and it is less than a month old data.  

 

Any help is appreciated.


Thank you.


If you really have Digital Voice service, then you should be able to go to the calls and messages area in MyVerizon and find the last (up to) 200 calls, both in and out. The display, at least for me, is 20 pages of 10 calls/page.

 

Image 732.jpg

 

If you do not have Verizon's Digital Voice service I am not sure you can get a call log, don't know.

 

Hope this helps.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.5
Keller, TX 76248 (VHO 1)

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.