A new account and landline phone number was assigned to me, without my request, in August 2017. I have had the same service for close to 20 years, and have no need for new, additional lines. Have spoken 11 times since August 2017 to customer service, and each time they have agreed to close out the account and charges, and each time I continue to be billed and harrassed with daily Verizon phone calls to request payment. There is now a restriction on my 20 year old account so that I cannot make service changes. My 20 year account has always been in good standing.
I am unable to find relief from customer service, as all their promises have not solved the problem. I need this erroneous account number to be disassociated with my name and primary account. I need billings to stop, and I need my account to be cleared of negative collections information.
Can anyone direct me to a contact within Verizon that will work to solve this problem. I am unable to find email contact or telephone contacts except for customer service. Am truly frustrated.
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