Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

I can only listen to the FIOS digital voice mails on my computer with IE, but not Firefox.

Reply
Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-03-2011

I can only listen to the FIOS digital voice mails on my computer with IE, but not Firefox.

Message 1 of 3
(743 Views)

Plays okay using IE with Windows Media Player.  Won't play using Firefox with WMP.

Tested WMP on Firefox.  Works okay.  Anyone have a solution?

 

Thank you.

2 REPLIES 2
Highlighted
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 447
Registered: ‎01-02-2011

Re: I can only listen to the FIOS digital voice mails on my computer with IE, but not Firefox.

Message 2 of 3
(703 Views)

Hello,

 

Below is a link to the User Guide and the PC System Requirements. If you still need assistance, please send me a PM.

 

https://www36.verizon.com/fiosvoice/userguide/User_Guide.pdf

 

Operating System – Microsoft® Windows® 2000/2003, XP, Vista;

MAC System: MAC OS X, Version 10.5.2

Browser – Internet Explorer® 6.0 or above, Firefox 3.0 or Safari

3.1 or above

Plug-ins – Macromedia Flash Plug-in® 7.0

Screen Resolution – 800 x 600 or greater

 

Shamika_Vz
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.


Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎12-13-2011

Re: I can only listen to the FIOS digital voice mails on my computer with IE, but not Firefox.

Message 3 of 3
(661 Views)

hello,

 

Does Verizon Digital Voice support Windows 7? Seems like a silly question but it's not mentioned in the user guide as a supported OS.

 

Does Verizon Digital Voice support Flash in versions other than Macromedia Flash Plug-in® 7.0? Seems like a silly question but Macromedia no longer exists and merged with Adobe years ago.

 

My PC seems to meet these minium requirements for Verizon Digital Voice (text in red below). Is the configuration listed below supported with Verizon Digital Voiceor not :

 

  • Operating System – Microsoft® Windows® 2000/2003, XP, Vista; MAC System: MAC OS X, Version 10.5.2 (Windows 7, 32 bit)
  • Browser – Internet Explorer® 6.0 or above, Firefox 3.0 or Safari 3.1 or above (Firefox 8.0 - 7.0 & 7.01 didn't work either)
  • Plug-ins – Macromedia Flash Plug-in® 7.0 (Adobe Shockwave Flash Player 11.1.102.55)
  • Screen Resolution – 800 x 600 or greater  (1680x1050)

 

Regards,

Neil


How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.