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If My Phone Doesn't Work, Why Do They Show Me a Phone Number for Support

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Contributor
Posts: 7
Registered: ‎05-31-2013

If My Phone Doesn't Work, Why Do They Show Me a Phone Number for Support

Message 1 of 9 (855 Views)

I hate verizon support.  It is the worst in the world.  I am having problems with my phone - no dial tone so no inbound or outbound calls.  However, when I come to support, they send me to a contact us page that has a phone number when I select that my phone is not working.  Verizon is a bunch of **bleep**!!!!

8 REPLIES
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: If My Phone Doesn't Work, Why Do They Show Me a Phone Number for Support

Message 2 of 9 (847 Views)

There are a number of ways to request technical assistance.  Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent

Contributor
Posts: 7
Registered: ‎05-31-2013

Re: If My Phone Doesn't Work, Why Do They Show Me a Phone Number for Support

Message 3 of 9 (846 Views)

I called on my cell phone, described my problem and the automated system transferred my call.  After the transfer, the system said, no one is available to answer this call so it is being disconnected and then it hung up on me.  Another wonderful experience with Verizon!  I hate Verizon and the "customer service" (if you could even call it that) SUCKS!!!

 

I **bleep** HATE VERIZON!

Contributor
Posts: 7
Registered: ‎05-31-2013

Re: If My Phone Doesn't Work, Why Do They Show Me a Phone Number for Support

Message 4 of 9 (845 Views)

All I want to know at this point is how do I cancel this **bleep** service!  I am so tired of their crappy service that all I want to do is cancel!

 

I **bleep** HATE VERIZON!

Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: If My Phone Doesn't Work, Why Do They Show Me a Phone Number for Support

[ Edited ]
Message 5 of 9 (840 Views)

 

You might want to try this:

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

 

If you do not want to try the troubleshooter and the schedule a repair feature, then you will need to contact Verizon via one of the methods on the page referred to above.

 

Contributor
Posts: 7
Registered: ‎05-31-2013

Re: If My Phone Doesn't Work, Why Do They Show Me a Phone Number for Support

Message 6 of 9 (799 Views)

I went to the portal you suggested.  Here is what I received after clicking on the "No Dial Tone" option:

 

 

We have encountered an error. Don't worry, it's our fault.
Please either try again, or review other support topics that can help you resolve your problem. 
 
Nice!!!  WELL DONE VERIZON!
 
I **bleep** HATE VERIZON!
Employee
Posts: 2,982
Registered: ‎04-10-2013

Re: If My Phone Doesn't Work, Why Do They Show Me a Phone Number for Support

Message 7 of 9 (677 Views)

Hello,

 

If you need further assistance please contact us here or you can contact us on Twitter, facebook and Google+. We are on these sites 24/7.

 

Thank you,

Bert

Contributor
Posts: 1
Registered: ‎10-08-2013

Re: If My Phone Doesn't Work, Why Do They Show Me a Phone Number for Support

Message 8 of 9 (511 Views)

Hi -I am trying to find some help!

As I cannot call Verizon (phone not working), I have been trying to reach someone online to no avail (including FB and online chat services that were disconnected and now "unavailable").

My motorola droid razr will not turn on, despite charged battery (or even when plugged in). It is useless, despite being less than a year old. What can I do?

Thanks,

Silver Contributor III
Posts: 2,070
Registered: ‎08-07-2008
Location: Long Beach, California

Re: If My Phone Doesn't Work, Why Do They Show Me a Phone Number for Support

Message 9 of 9 (495 Views)

frustratedhere wrote:

Hi -I am trying to find some help!

As I cannot call Verizon (phone not working), I have been trying to reach someone online to no avail (including FB and online chat services that were disconnected and now "unavailable").

My motorola droid razr will not turn on, despite charged battery (or even when plugged in). It is useless, despite being less than a year old. What can I do?

Thanks,


You are posting in the wrong forum.  You need to post in the wireless forum, not the land line forum.

 

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