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Incorrect time on caller ID

Incorrect time on caller ID

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Contributor kirbycat
Contributor
Posts: 5
Registered: ‎03-19-2010
Message 1 of 7
(10,162 Views)

I have had Verizon FIOS internet, TV, and phone service for over a year.  I recently switched from the regular FIOS landline service to Digital Voice.  I use a GE 29096GE-1B external caller ID module.  In the past with this caller ID module when the time switches over from daylight to standard time, or vice-versa, the time stamp does no change to the correct time until I receive an incoming call.  For some reason, after switching the phone service, the time stamp on the caller ID module's LED display is now one hour early.  I have tried everything -- calling Verizon tech support, Verizon tech support via internet chat, calling GE, disconnecting the module from the phone line and removing its batteries -- all to no avail.  No one at Verizon seems to know what the problem is.  Interestingly enough, when I log into the FIOS digital voice account manager and examine the call log, the timestamp for the calls is correct.

 

Anyone have any ideas?

6 REPLIES 6
Silver Contributor I
Silver Contributor I
Posts: 497
Registered: ‎05-21-2009
Message 2 of 7
(10,149 Views)

I would assume the time for that feature was either not changed, or is in a different timezone...

 

Obviously the changing of that is not something that is blatantly ovious for the frontline techs to make changes to it... Luckily it is only one hour off, so math is not that difficult to figure out the REAL time it happened...

 

Personally, I would just live with it....

 

But if you simply can not ignore it... continue calling Techsupport... Eventually one of them will know, or will escalate the issue and have it resolved.....

 

You can always try messaging one of the employees, here on the forums, and ask them to look into it.

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Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
Contributor kirbycat
Contributor
Posts: 5
Registered: ‎03-19-2010
Message 3 of 7
(10,139 Views)

Thanks for your quick reply.

 

I am not sure what you mean by "I would assume the time for that feature was either not changed, or is in a different timezone".  My understanding is that the Caller ID data is provided by the phone service vendor, in this case Verizon.  Prior to switching to the digital voice service (I assume VOIP), the Caller ID data was also provided by Verizon, and the time stamp was correct.

 

I am new to this forum and do not how I would go about messaging one of the employees.

Silver Contributor I
Silver Contributor I
Posts: 497
Registered: ‎05-21-2009
Message 4 of 7
(10,134 Views)

find a person with the word EMPLOYEE next to their name, and click on them to send a message....

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Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
Contributor kirbycat
Contributor
Posts: 5
Registered: ‎03-19-2010
Message 5 of 7
(10,026 Views)

Bob, I did as you suggested and sent a private message to a Verizon employee a couple of hour ago.  Then, interestingly enough, on my next incoming call a couple of hours later, the time stamp got corrected.  I have not had a reply to my private message so I don't know whether or not this is just coincidence.

Contributor sbruno
Contributor
Posts: 1
Registered: ‎03-23-2010
Message 6 of 7
(9,980 Views)

Funny, I have had this same problem since the time was change a few days back.  I called Verizon and they insisted that my phone was the device which supplied the time.  I could not get it across that they provide the time as well as the calling information -- that is the purpose of Caller-ID.   I hate when a company cannot admit they made a mistake or missed a step.  Anyway as soon as they fixed your time... my time was corrected, as well.  No coincidence... they just don't like to communicate.

Contributor kirbycat
Contributor
Posts: 5
Registered: ‎03-19-2010
Message 7 of 7
(9,974 Views)

I changed to digital voice from regular Verizon FIOS telephone service the week after the time change.  On the Sunday after the change, the time on my Caller ID module was corrected after the first incoming call.  It was on the switchover to digital voice that the time changed back to standard time.  I had the same experience as you when I called Verizon.  I did call GE and they indicated that the timestamp was derived from data sent by the Caller ID provider, i.e. Verizon.  When I used Verizon's online chat system, the tech I corresponded with seemed to be more knowledgeable and spent quite a bit of time trying various things, including resetting the ONT, but nothing worked.  It was only after sending a private message here to a Verizon employee that it changed to the correct time.  I sent a second message to the employee indicating that the problem had been corrected, but have yet to receive a response to either message.

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