Customers With Disabilities
quick menu

Intermittant problem with receiving incoming calls

Posts: 3
Registered: ‎02-01-2009

Intermittant problem with receiving incoming calls

Message 1 of 2 (4,068 Views)

For the past week incoming callers have been telling me that they are having trouble connecting when they call my land line phone. When they dial my number they hear only one ring followed by static or a high pitched tone, then the line goes dead. When it happens I also hear the ring at my end but when I pick up the phone the line is dead. When I call my land line from my cell phone to test the problem it also happens for me intermittantly. Any ideas?

Employee Emeritus
Posts: 171
Registered: ‎07-10-2009
Location: FIOS Tech Support Center

Re: Intermittent problem with receiving incoming calls

Message 2 of 2 (4,032 Views)

Have you tried to isolate the issue..Possibly suspect a bad phone or phone wire going to the Jack.  I would take all the phones out of the jacks.  Connect one phone to one jack and make some calls to to your #.  If fails try a different phone on that jack..If also fails then try the same 2 phones at a different jack.  If fails try a 3rd at that second jack..At this point you should be able to tell if it is a phone or Jack issue.  If neither then we need to isolate deeper into the home/ONT or network. I  test that for you if send me your tele# in a private message.

Joe D
Verizon Telecom
Fiber Solution Center

Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services


Watch Fios