Customers With Disabilities
quick menu

Intermittant problem with receiving incoming calls

Intermittant problem with receiving incoming calls

Message 1 of 2

For the past week incoming callers have been telling me that they are having trouble connecting when they call my land line phone. When they dial my number they hear only one ring followed by static or a high pitched tone, then the line goes dead. When it happens I also hear the ring at my end but when I pick up the phone the line is dead. When I call my land line from my cell phone to test the problem it also happens for me intermittantly. Any ideas?

Employee Emeritus
Employee Emeritus
Location: FIOS Tech Support Center
Message 2 of 2

Have you tried to isolate the issue..Possibly suspect a bad phone or phone wire going to the Jack.  I would take all the phones out of the jacks.  Connect one phone to one jack and make some calls to to your #.  If fails try a different phone on that jack..If also fails then try the same 2 phones at a different jack.  If fails try a 3rd at that second jack..At this point you should be able to tell if it is a phone or Jack issue.  If neither then we need to isolate deeper into the home/ONT or network. I  test that for you if send me your tele# in a private message.

Joe D
Verizon Telecom
Fiber Solution Center

Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services
  • Apps


Watch Fios