Interrupted dial tone issue
RRzepka
Enthusiast - Level 3

I upgraded to FiOS digital phone with home voice mail two weeks ago and have had the "interrupted dial tone" for about one week.  Today, I was able to find the new local access number to digital home voice mail and discovered 3 new messages.   After listening to the new messages and deleting them, I continue to have the interrupted dial tone.  However, I have no new or saved messages.

How do I get this feature reset?

-Robert

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Re: Interrupted dial tone issue
Telcoguru
Master - Level 1

You might have more than 1 mailbox that has a message and that mailbox is not being deleted.

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Re: Interrupted dial tone issue
RRzepka
Enthusiast - Level 3

Only one mailbox on the digital and non-digital home voicemail systems.   Is possible that I had a message left on the original non-digital voicemail system in the time between the FiOS install and when the digital home voicemail system was configured?   The access numbers are different between the two.

-Rz

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