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LEAVING VERIZON - Lack of Customer Service Knowledge and Waste of my time

Posts: 1
Registered: ‎04-01-2015

LEAVING VERIZON - Lack of Customer Service Knowledge and Waste of my time

Message 1 of 2

My son who has his own Verizon account for a year, and was a sub my account from when he was  15, went in on his account and some how was linked to our account.  He was moving and requested a change in service, which changed ours, not his  and it is a mess.  Our service was disconnected, we were given a new phone number and our old number( for 17 years) has been disconnected, our bundle with Directv has been disconnected and I paid through Verizon and now Directv says I am past due!  I call about 6 times, now help just a run around.  I have wasted so much of my time and it has been an inconvience to me and our son son as he had to come out 2 times for a installer to connect his internet and wait for over 2 weeks to get it porcessed.  I am done and over Verizon.  Customer service you call, can't help and only redirect me to other depts.  

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Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: LEAVING VERIZON - Lack of Customer Service Knowledge and Waste of my time

Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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