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Land Line not working

Posts: 1
Registered: ‎03-27-2020

Land Line not working

Message 1 of 2

I live near Richmond Virginia and I was a customer of Verizon Cable for over 7 years before Verizon deleted some extras and my bill went way up.  So I decided to try Comcast and after 30 days, I knew I did not want to keep it.  So I went back to Verizon and signed up for the Mix and Match and love it. I have cable, internet and land line.  After Verizon was hooked up, the land line no longer works.  I see the words "no home line" on the receiver and I cannot receive or make calls.  Those who were supposed to be able to help me kept passing me around and would never help me.  I have been at this since early this morning and I am tired of.  Verizon's customer service is lousy and I might have to go to another carrier.  I am so sorry to have to do this but they sure need to improve their ways.  .  If you want my account number, I will be glad to share it with you.. 

Moderator Moderator
Posts: 10,700
Registered: ‎03-18-2013

Re: Land Line not working

Message 2 of 2

Hi Jarsw,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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