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Land line down five days now, no cell phone.

Land line down five days now, no cell phone.

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Contributor cwsculptor
Contributor
Posts: 1
Registered: ‎05-05-2014
Message 1 of 3
(554 Views)

My and my nearest neighbor's land lines have been down since May 1. I am rural with no cell service. I am in my late 70's and live alone.

All the testing says it is on their lines, not mine, but the soonest date, as of last week, that they can send someone here to determine that it is their lines, not mine, is on May 9.Smiley Mad

 

There have been no storms or natural disasters in this area. Is Verizon understaffed, or is it like the old Lily Tomlin line..., "We're the phone company. We don't care. We're a monopol. We don't have to care."

2 REPLIES 2
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 3
(547 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Employee
Posts: 3,173
Registered: ‎04-10-2013
Message 3 of 3
(446 Views)

We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.

 

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

 

Thanks,
-Amanda_M

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