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Land line too quiet.

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Registered: ‎06-01-2010

Land line too quiet.

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 Have Dect 6 Phones.  People receiving call says too quiet can't hear.   Fades in and out while walking or standing still.  Hard wire phone works.  Older phone non DECT 6 phone works.  This is 3rd set of phones to be returned for same problem...   Whats the answer>>>>?????   Verizon claims if one Phone works, can't be the line...  The phone manufacture claims it can't be their phones all bad.     

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Registered: ‎06-04-2010

Re: Land line too quiet.

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Have Verizon DSL.  New DECT phones bought.  NEW Phone tested on all phone jacks.  Works the same on all Phone jacks.   House was built in 1957.   Original owner had daughter with second phone line added.   One phone line on one side of house, second phone line on other side of house.  One phone line crossing over neighbors yard.  We bought house in 1985 and had only one phone line in house.  Got computer for daughter about 1995.  Had 2nd phone line installed for daughter and computer.   Phone company removed original line over neighbors yard and had the 2 phone lines on one wire to house.  The original phone line over neighbors yard removed and all wires jumped to  2nd phone entrance wire.  No problems.  Bought dect 6 phones.  Problem with low volume on receiving end intermittently.  Had  old dial phone and DECT 6 phone connected to this same jack.  Problem resolved  when old dial phone taken off of hook????  Installed phones directly to outside box with all house wiring disconnected.  NO PROBLEM.    Connected phone in house with one line connected.  NO PROBLEM.  Started to reconnect circuits to box.  Got to living room phone jack that was originally connected to disconnected / jumped  circuit.  Problem started.  This is the original wiring with ground wire to phone jack.  Have old house ringer in basement connected to box.  Wires to box were reversed and ground wire connected.  Disconnected old fashion ringer off  circuit.  Reconnected and tightened all other wires to box with yellow ground wire  from living room box to ground on original entrance box.  Major problem with  phone and jack with loud humming.  REMOVE YELLOW GROUND WIRE FROM living room phone jack. No humming no poor connection.   Problem currently SOLVED!!!!   Sure would of been nice if  Radio Shack, Verizon or Panasonic had a clue what problems may be encountered with OLD house wiring.  Yellow ground wire to jack = major problem.  

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Posts: 78
Registered: ‎12-16-2009

Re: Land line too quiet.

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Dear edwardlmaddog,

 

Do you have Verizon DSL or Fios?  Have you tested the phone that works on all phone jacks?  Does it still work the same way?  On the cordless phones have you changed the channel frequency to make sure there is no interference?  Do the cordless phones work on the jack that the hard wired phone is on? 

 

Thanks for your patience

Javier
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

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Posts: 1
Registered: ‎06-04-2010

Re: Land line too quiet.

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Have Verizon DSL.  New DECT phones bought.  NEW Phone tested on all phone jacks.  Works the same on all Phone jacks.   House was built in 1957.   Original owner had daughter with second phone line added.   One phone line on one side of house, second phone line on other side of house.  One phone line crossing over neighbors yard.  We bought house in 1985 and had only one phone line in house.  Got computer for daughter about 1995.  Had 2nd phone line installed for daughter and computer.   Phone company removed original line over neighbors yard and had the 2 phone lines on one wire to house.  The original phone line over neighbors yard removed and all wires jumped to  2nd phone entrance wire.  No problems.  Bought dect 6 phones.  Problem with low volume on receiving end intermittently.  Had  old dial phone and DECT 6 phone connected to this same jack.  Problem resolved  when old dial phone taken off of hook????  Installed phones directly to outside box with all house wiring disconnected.  NO PROBLEM.    Connected phone in house with one line connected.  NO PROBLEM.  Started to reconnect circuits to box.  Got to living room phone jack that was originally connected to disconnected / jumped  circuit.  Problem started.  This is the original wiring with ground wire to phone jack.  Have old house ringer in basement connected to box.  Wires to box were reversed and ground wire connected.  Disconnected old fashion ringer off  circuit.  Reconnected and tightened all other wires to box with yellow ground wire  from living room box to ground on original entrance box.  Major problem with  phone and jack with loud humming.  REMOVE YELLOW GROUND WIRE FROM living room phone jack. No humming no poor connection.   Problem currently SOLVED!!!!   Sure would of been nice if  Radio Shack, Verizon or Panasonic had a clue what problems may be encountered with OLD house wiring.  Yellow ground wire to jack = major problem.  

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Posts: 2
Registered: ‎06-01-2010

Re: Land line too quiet.

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yellow ground wire on phone jack disconnected/  works perfect with DSL filter and phone plugged into pphone jack minus yellow ground.  No problem since. 

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