Landline Out For 9 Days...Mostly Static.

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Registered: ‎12-18-2012

Landline Out For 9 Days...Mostly Static.

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My landline has been unusable for days now. I occasionally get a dial tone with heavy static but, for the most part, it's just static. I've tried a corded phone with a new telephone cord in the jack and I still get no dial tone.  I only have one phone line and no other devices hooked up to it aside from a DSL filter. My DSL is working normally. As far as I can tell, I don't have an NID or an ONT box. I've looked all around the house inside and out for them. My home is older and I suspect that they are located on the telephone pole outside my house.

 

I've gone through the troubleshooting guide and it says the problem lies with my equipment. I don't believe this as I've tried a different phone in the jack and get the same result. I need someone to come and look into this. The problem is that I have no way of contacting Verizon. I don't have a cell phone and I've seen no way to email or chat with customer support. I have inside wire maintenance but I'm still concerned that if I have someone come out that I'll be charged a service fee.

 

Can anyone offer any advice? 

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Registered: ‎04-29-2009

Re: Landline Out For 9 Days...Mostly Static.

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Try this: Use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
 

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Registered: ‎12-18-2012

Re: Landline Out For 9 Days...Mostly Static.

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As I said in my original message, I have already gone through the troubleshooting guide. I think I will have to have someone out but I'm concerned about being charged a service fee. Thanks for the reply.

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Re: Landline Out For 9 Days...Mostly Static.

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You can book repairs through the troubleshooter. But if you want to check whether there are charges, it might be best to call in first and talk to someone.

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Registered: ‎12-18-2012

Re: Landline Out For 9 Days...Mostly Static.

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It's impossible to call since I have no phone, but after researching online, I've found out that I shouldn't be charged since I have the inside wire maintenance plan. Thanks

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Registered: ‎04-29-2009

Re: Landline Out For 9 Days...Mostly Static.

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Were you able to book a repair online? If not, please private message me.

 

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