My landline has been unusable for days now. I occasionally get a dial tone with heavy static but, for the most part, it's just static. I've tried a corded phone with a new telephone cord in the jack and I still get no dial tone. I only have one phone line and no other devices hooked up to it aside from a DSL filter. My DSL is working normally. As far as I can tell, I don't have an NID or an ONT box. I've looked all around the house inside and out for them. My home is older and I suspect that they are located on the telephone pole outside my house.
I've gone through the troubleshooting guide and it says the problem lies with my equipment. I don't believe this as I've tried a different phone in the jack and get the same result. I need someone to come and look into this. The problem is that I have no way of contacting Verizon. I don't have a cell phone and I've seen no way to email or chat with customer support. I have inside wire maintenance but I'm still concerned that if I have someone come out that I'll be charged a service fee.
Can anyone offer any advice?
Try this: Use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
As I said in my original message, I have already gone through the troubleshooting guide. I think I will have to have someone out but I'm concerned about being charged a service fee. Thanks for the reply.