I find it totally unacceptable to wait 3-days for a technician to come out and check for a dial tone. What makes it even worse is that they tell you a technician will be there before 9PM on a certain day. This is a residence and not a business and I should not have to waste my entire day (Saturday) waiting for someone to fix a dial tone issue. It was very interesting that the automated system told me to go outside and plug in a phone to check for the dial tone. I am not a technician. Based on this experience I am beginning the process of switching all of my Verizon accounts to another provider. One that has technicians available in less than 3-days.