Every single time it rains, my Fios landline goes out! I'm 86 and rely on my phone. I go through the same exercise- go through the troubleshooting, open a repair ticket/appointment, then Verizon does something on the back end and my phone magically works again. What if I needed to call 911? Why does this keep happening? Doesn't Verizon track repeat tickets for the same issue? And if so, why hasn't this repeat issue been fixed?
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.