I have unsuccessfully been trying to contact Verizon about a LIVE DOWNED POWER LINE. I am deaf and do not use my cell for verbal communication. Verizon is NOT very friendly for those with additional needs. Yes, I could have someone else call for me, but that rather defeats the purpose of providing the same service, which I pay for, for all. Their virtual chat line is a joke. I did finally find some e-mail address somewhere and got the most absurd non-related, not helpful, abysmal, do-not-reply blah-blah which led nowhere.
So, Verizon – why are you neglecting such an important part of two-way communication? There must be some regulation somewhere requiring access for the “handicapped” be equally accommodated.
Because I do not want the young children in the neighborhood to be electrocuted, yes, I will have someone call and report. You should be ashamed of your poor customer service.
{please keep it relevant}
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