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Logging into Digital Voice Account Manager Page

Logging into Digital Voice Account Manager Page

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Contributor Morse
Contributor
Posts: 3
Registered: ‎10-13-2008
Message 1 of 17
(10,997 Views)

I was wondering if anyone can help me with this.   We just got our Digital Voice activated and no matter how many times I sign into www.verizon.com/fiosvoice, it only takes me to a page explaining the service with no links to click on to get into the account manager itself.  I don't see any use to having this service if I can't sign into the page where we can pick our options and activate them or vice versa.  We've tried logging onto the main verizon.com page for residential and there are no options there nor any links to take us to any.

 

I've tried calling Verizon numerous times and get little or no help at all.....frequently put on hold and left there or cut off after a lenghty wait.  This is no way to treat customers if they want their business to grow.  I'd appreciate knowing if anyone else has had this problem.

 

L.

16 REPLIES 16
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 225
Registered: ‎01-25-2010
Message 2 of 17
(10,925 Views)

Hey Morse, did you create a username and password to allow you to sign in the manager page because you need to setup account before you can use it, try creating a username and password to see if its works for you then.

Ron
Verizon Telecom
Fiber Solution Center


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Contributor RRD
Contributor
Posts: 2
Registered: ‎12-21-2011
Message 3 of 17
(7,546 Views)

I have the same problem, and yes i do have a username and password - which is the same as what i use to log into MyVerizon account. I have tried hundreds of times to log into the FiOS Digital Voice Account Manager but i cant get past the sign-in page. 

Contributor carl0527
Contributor
Posts: 2
Registered: ‎12-26-2011
Message 4 of 17
(7,496 Views)

Did you ever get a solution to this?  I am experiencing the same issue.  Online chat could not help.  They simply turned the feature I wanted on for me, but it didn't solve the log in to the account manager.  

Contributor RRD
Contributor
Posts: 2
Registered: ‎12-21-2011
Message 5 of 17
(7,487 Views)

no - i have not found a solution, and my search to find one has not been successful.

i try at least once a day to log in but i cannot get past the sign-in page. it just resets.

i'm beginning to doubt that such 'manager' truly exists! it's what drew me to sign up / upgrade my account, now i feel i've been duped.

Contributor sbard
Contributor
Posts: 1
Registered: ‎07-16-2012
Message 6 of 17
(6,881 Views)

Yes--I'm having the same problem--it's July 2012, and people (me!) are *still* having these EXACT SAME issues as you describe--it's like they don't even want us to use the services!

Contributor STOPCALL
Contributor
Posts: 3
Registered: ‎07-28-2012
Message 7 of 17
(6,781 Views)

Yes I am having the same problem and no one can seem to get this issue resolved.  I am on hold with verizon tech support as I type.  I have been on hold for 10 minutes.  I sure do hope they get this issue resolved because this is irritating.

Nickel Contributor
Nickel Contributor
Posts: 52
Registered: ‎10-09-2011
Message 8 of 17
(6,772 Views)

When I log into the Digital Voice account mgr page, it is NOT the sign-in I use for MyVerizon.  It is my Verizon Online username and password that I use for my verizon email account....two different sign-in id's.  

Contributor sueth
Contributor
Posts: 2
Registered: ‎01-22-2013
Message 9 of 17
(6,300 Views)

I signed up with Verizon Fios in Dec.  So far, I've hit plenty of walls.  One of them is this exact problem.   I can't manage my account for Digital Voice.  I only get an info screen.  I'm able to log in but I can't pass this "info" page. 

 

Platinum Contributor I
Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009
Message 10 of 17
(6,298 Views)

you have to activated your service for that page to be available. 

 

activate at http://activatemyfios.verizon.net 

 

It is not immediately available for about 48 hours.  if it's been more than 48 hours and you have activated, then you should call into support.

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